1. Introduction
JR Roof Top Windows values your privacy and appreciates your trust in us. We are committed to providing a secure experience and ensuring the confidentiality of your data. Please read this Privacy Policy to understand how we handle your information.
2. Data Collected
Data Storage Location
JR Roof Top Windows is based in Northern Ireland, and our web servers are hosted by Hostinger, ensuring compliance with applicable data protection laws.
Registration Data
When you register on our website, we collect your chosen username, email address, and any additional information you provide in your user profile. You can manage, edit, or delete your information at any time, excluding your username.
Purchase Data
To offer product support, we may collect purchase codes with support expiration dates and user data. This information is required to provide downloads, product support, and other customer services.
Support Data
Support tickets submitted on our website are sent to the third-party Ticksy ticketing system, adhering to the EU/US “Privacy Shield.” Only explicitly provided data is transmitted.
Comments
We collect data from the comments form, including the IP address and browser user agent string for spam detection.
Contact Form
Information submitted through our contact form is sent to our company email hosted by Hostinger. Submissions are retained for customer service and are not used for marketing or shared with third parties.
3. Embedded Content
Our site may include embedded content (e.g., YouTube videos) that may collect data, use cookies, and track your interaction.
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
4. Cookies
Our site uses cookies for a better user experience. You can disable cookies in your browser. Essential cookies include:
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. How Long We Retain Your Data For
When you submit a Velux window request support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.10. Third Party Websites
11. Release of Your Data for Legal Purposes
We may release information for legal purposes, complying with applicable laws.
For more information or to exercise your data rights, contact us at jrrooftopwindows@gmail.com.
12. Complaints Policy
On the rare occasion that we do receive a complaint; we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us, you may contact us in any way you prefer. Our contact details are as follows;
Phone: 07888 861653
Email: jrrooftopwindows@gmail.com
Address: 3 Thornbury Avenue, Ligoniel Rd, Belfast BT14 8EH
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase, please contact First Call Group Limited, our FCA Principal, their telephone number is 0191 249 8188.
If you have an issue with a product purchased via finance and JR Rooftop Windows have been unable to resolve your issue, please contact First Call Group Limited (FCG) using the following link – https://www.financeworks.co.uk/register-an-issue or email: complaints@fcgltd.co.uk or call: 0191 249 8188
What to do if you can’t reach an agreement?
First Call Group have 8 weeks to issue you with a final response but may do so sooner. After the final response has been issued, if you are not satisfied with First Call Group’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of First Call Group Limited’s final response letter to you. This may be in the form of an email, call or letter.
They Financial Ombudsman Service can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk.